Shipping policy
Order Processing
Processing Time: Orders are typically processed within 1–3 business days.
Order Confirmation: Once your order is placed, you will receive a confirmation email.
Tracking Information: After your order is shipped, a tracking number will be provided to monitor your shipment's progress.
Shipping Methods & Delivery Times
Shipping Partners: We collaborate with a variety of trusted logistics providers to ensure timely delivery.
Estimated Delivery Times: Delivery times vary based on the destination and selected shipping method. Estimated delivery times will be provided at checkout.
Note: While we strive to meet these delivery times, unforeseen circumstances such as customs delays or carrier issues may affect delivery schedules.
Shipping Costs
Calculation: Shipping costs are calculated based on the weight, dimensions, and destination of your order.
Display: All shipping fees will be clearly displayed at checkout before you finalize your purchase.
International Shipping
Availability: We offer international shipping to numerous countries.
Customs & Duties: Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Delays: Customs processing times can vary, which may impact delivery schedules.
Order Tracking
Tracking Number: Once your order has been shipped, you will receive a tracking number via email.
Monitoring: You can use this number to track your order's progress through our website or the carrier's tracking portal.
Delays & Issues
Potential Delays: While we aim for prompt delivery, factors such as weather conditions, customs clearance, and carrier delays may affect delivery times.
Communication: If there are significant delays, we will notify you promptly and provide updates on your order status.
Returns & Refunds
Return Policy: We accept returns for items that are defective or damaged upon arrival.
Return Process: To initiate a return, please contact our customer service team within 7 days of receiving your order.
Refunds: Refunds will be processed once the returned item is received and inspected.
Non-Returnable Items: Certain items may be non-returnable due to hygiene reasons or other restrictions.
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Important Notes:
- Any order issues caused by the logistics company i.e. order delays, duties, taxes, etc. are not under our responsibility. If you have any dispute related to logistics, please feel free to contact support via email. Our team is doing their best to ensure your satisfaction through your shopping experience at our website.
- For Standard shipping method, terms will be DDU & DDP depending on delivery region, you 'as a customer' will be responsible for any applicable duties and taxes upon order arrival.
- We will not accept any disputes when your orders are shipped to the country due to the limited international transportation.
- We will not accept any disputes when you choose the shipping method, which is not trackable when orders arrived at some countries, states, or cities.
- We will not accept any disputes when your orders are shipped to the country due to the limited international transportation.
- Some products i.e. Cameras, are prohibited in Middle Eastern countries including Saudi Arabia and the United Arab Emirates. If product was returned to warehouse due to limited international transportation regulations, we will ensure you have full refund of your paid order.
- We will deal with your dispute for delayed orders after 100 days counting from the date that order departed from warehouse as per the tracking status.
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Contact Us
If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team at info@lawzah.com