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Frequent Asked Questions

1. Where do you ship from?

We collaborate with a network of trusted fulfillment partners to ensure timely delivery of your orders. Depending on product availability and destination, shipments may originate from various locations.

2. How long will it take to receive my order?

Delivery times vary based on the product and destination. Typically, orders are delivered within 7–20 business days. Please refer to the estimated delivery time provided at checkout for your specific order.

3. Will I receive tracking information for my order?

Yes, once your order has been processed and shipped, we will provide you with a tracking number via email. This allows you to monitor your shipment's progress until it reaches your doorstep.

4. Are there any additional fees upon delivery?

Depending on your country's regulations, your order may be subject to import duties, taxes, or customs fees upon arrival. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

5. What should I do if my order is delayed or hasn't arrived?

If your order exceeds the estimated delivery time, please contact our customer service team. We will investigate the delay and provide you with an update as soon as possible.